We Can Fix That

Support TicketI’m becoming more puzzled and concerned about new products released by hardware and software companies that invariably get poor reviews and need to be “fixed”.  We’ve seen that lately in the Apple 15 inch MacBook Pro (which has been “fixed” by the 16 inch released Nov 15/19).  We’ve seen that in Skylum’s Luminar 3 (which as of this writing, has been “fixed” by Luminar 4, released Nov 19/19).  We’ve also seen that very recently in Adobe’s Photoshop for iPad, which as of this writing, has not yet been “fixed”, after having been essentially trashed on its release in Oct.  First-release mirrorless cameras from Canon and Nikon both needed firmware “updates” (i.e. fixes).  And lastly, ON1’s Photo Raw 2020, released in October, seems to have a bug that causes it to do what should be background file management tasks in the middle of a photo edit, preventing any meaningful work from getting done.  As of this writing, that has not been “fixed”.

There seem to be four main factors contributing to these problems. Continue reading “We Can Fix That”