When Technical Support is No Support at All

Happy New Year all! Playing with those Christmas gifts? Here’s the story of one of mine.

Any hobby that relies on technology will eventually bring you to a point where you need to contact Technical Support. I’m pretty savvy and can solve most technical things on my own. I frankly prefer to do that, as I learn better that way how to avoid the problem next time.

I had a situation recently though that made it necessary to seek help. I purchased a piece of equipment before Christmas through my favourite telescope shop. The item was made by SkyWatcher, a reputable, well-known and trusted brand. Sadly, the item did not work at all out of the box and despite my best efforts, I could not solve the problem. So I contacted technical support, first at the shop where I purchased it, then through SkyWatcher. Here’s what happened…

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Why is Astrophotography So Popular Now?

If you check the sales numbers of the top camera manufacturers worldwide over the last 15 years, you will see that sales have dropped by more than 90%. The market for traditional camera sales has clearly bottomed out, with most of us relying on our cellphones now to capture those memorable daytime visual experiences.

In contrast, the market for astrophotography is exploding, particularly in the 30-40 year age groups. Inspired by the Covid-19 pandemic, sales have skyrocketed. While still technically a niche subject, the number of companies now that offer specialized astrophotography equipment, along with the number of companies that will design and build a custom home observatory for you, is growing by leaps and bounds. There are also star parties around the world each year where enthusiasts gather to share experiences and ideas. YouTube searches for astrophotography confirm the growing interest, although there is a strange unexplained dip between 2018 and 2020.

My last blog post talked about a move away from technology to more analogue options, especially for young folk. This bucks that trend bigtime. Why?

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How Perfect is Perfect?

One odd thing I’ve run into in both daytime and astrophotography is the hunt for the perfect image. The number of photographers who mention it, speak about their quest for it, show their edits for it and either feel rewarded or insulted if others don’t share their views has always puzzled me.

The definition of perfect of course takes many forms. Here are a few examples.

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Space: The Final Frontier (Part 2)

A few days ago, I published a single image that was the result of months of elapsed time (days of actual time) and represents the most effort I have ever put into a single photographic image. The image? The Rosette Nebula, a hydrogen gas cloud in the Milky Way Galaxy, our galaxy. These gas clouds are either stellar nurseries or the remnants of stellar explosions. Either way, they populate the sky with amazingly photogenic objects.

Rosette Nebula

These gas clouds either emit or reflect light. As such, we should be able to photograph them as we would other subjects, right? While all the photographic “rules” apply about exposure, composition, white balance, sharpness and colour saturation, they are multiplied exponentially when dealing with objects that, in this case, are a whopping 5,000 light years from us in distance.

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Space – The Final Frontier

One of my goals as a retired senior citizen is to indulge all of the interests I’ve developed over the years, now that I have the time and frankly also the money to do so.

I’ve had a long standing love affair with all things in space and space-related. By that, I mean all things off our own planet. From the early days of the Gemini and Apollo programs in the US, I’ve been gripped by a fascination around what and who could be out there. And of course, Star Trek and its offshoots only served to romanticize the idea that strange, wonderful adventures and discoveries could lie beyond our atmosphere.

I had some good fortune when younger to connect with people that worked on these challenges, at least from the point of view of humans living in space. But I’ve come to realize that humans in space is more of a challenge than we know how to solve right now, and I will never live to see permanent residence of any human anywhere other than on the Earth. But there are other ways to explore beyond our tiny speck of a planet, and I have settled on astrophotography as that method for me.

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My Ideal Weekend – Photo Shoot One Day, Photo Course The Next

Now that school is done for the year, you might ask how I’m filling my time.  My tag line is “I’m Not Happy Unless I’m Learning”. True to that saying, I’ve been seeking out opportunities to grow as a photographer and person, and I had two perfect examples this weekend.

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