Happy New Year all! Playing with those Christmas gifts? Here’s the story of one of mine.
Any hobby that relies on technology will eventually bring you to a point where you need to contact Technical Support. I’m pretty savvy and can solve most technical things on my own. I frankly prefer to do that, as I learn better that way how to avoid the problem next time.
I had a situation recently though that made it necessary to seek help. I purchased a piece of equipment before Christmas through my favourite telescope shop. The item was made by SkyWatcher, a reputable, well-known and trusted brand. Sadly, the item did not work at all out of the box and despite my best efforts, I could not solve the problem. So I contacted technical support, first at the shop where I purchased it, then through SkyWatcher. Here’s what happened…
Continue reading “When Technical Support is No Support at All”
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